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Cookie Policy

1. What Are Cookies

1.1. Our website and apps (together, the “Site“), as is common practice with almost all professional websites and apps, use cookies and other device identifying technologies (together in this policy, we call them “Cookies“), to provide our services and to improve your experience. This page describes the types of cookies we use, why we use them, and how you can exercise your cookies choices below.

1.2 A cookie is simply a small text file placed on the browser of your computer or mobile device which is subsequently read when you visit a website. The other types of tracking technologies we use also involve the storage of information on a device or the extraction of information already stored on your device.

2. How We Use Cookies

We use different types of cookies on the Site:

(a) Session Cookies are temporary Cookies that are erased when you leave the Site. They allow you to carry information across pages of the Site without having to re-enter this information. Session Cookies do not collect information from your computer. Persistent Cookies are stored on the hard drive of your computer until they expire and how long will depend on the expiry date of each specific cookie or until you delete them. They enable us to identify your computer when you visit this Site and to collect identifying information about you, such as web surfing behaviour or user preferences; and

(b) First Party Cookies, are served by FirstHomeCoach, and the data obtained from which is used solely for our purpose and our benefit. We also use Third Party Cookies, which are served by third party advertisers and some data analytics companies, as well as by social media companies. You can see more details on Third Party Cookies below.

3. Which Cookies Do We Use and Why Do We Use Them?

3.1 If you create an account with us then we will use Cookies for the management of the signup process and general administration. These Cookies will usually be deleted when you log out, however in some cases they may remain afterwards to remember your site preferences when logged out.

3.2 We use Cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These Cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

3.3 This site offers newsletter or email subscription services and Cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

3.4 From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use Cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

3.5 When you submit data to us through a form such as those found on contact pages or comment forms, Cookies may be set to remember your user details for future correspondence.

3.6 In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set Cookies so that this information can be called whenever you interact with a page that is affected by your preferences.

4. Third Party Cookies

In some special cases we also use Cookies provided by trusted third parties. The following section details which third party Cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These Cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics Cookies and how to disable Google Analytics, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these Cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these Cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of Cookies simply allow us to provide you with content that we feel may be of interest to you.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; facebook, twitter, linkedin, Instagram, will set Cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

5. Disabling Cookies

5.1 You have the right to choose whether or not to accept Cookies. You should be aware that if you choose to refuse or remove Cookies, this could affect the availability and functionality of our Sites.  

5.2 Most browsers accept Cookies by default.  You may be able to change the settings to have your browser refuse certain Cookies or notify you before accepting Cookies.  To do so, please follow the instructions provided by your browser which are usually located within the “Help”, “Tools” or “Edit” facility.  Some third parties also provide the ability to refuse their Cookies directly by clicking on an opt-out link, and we have tried to indicate where this is possible in the table above.

5.3 For further information about Cookies, including how to see what Cookies have been set on your device and how to manage and delete them, please visit www.allaboutcookies.org and www.youronlinechoices.eu.

6. More Information

We hope the information above is useful and has clarified our use of Cookies. However if you are still looking for more information you can contact us on team@firsthomecoach.co.uk.